Kaarigar terms

1. Your status

You join Kaarigar Gwalior as an independent service provider. We are a booking service. Take only the jobs you want; there is no penalty for saying “no” to an offer.

2. Money

• You get work charges directly from the customer. Charge as per the rate card and tell the customer the price before starting.
• Parts at actual cost, with the customer's OK.
• Visit fee share and commission: [to be confirmed]. Before any fee is introduced we will tell you in advance in Hindi, and it will apply only to jobs after you agree.
• For an ASAP booking, if you arrive more than 3 hours after the customer booked, the customer does not pay the visit fee for that job.

3. Joining and checks

A local chowk agent meets you in person and looks at your original ID. We do not keep the ID number, a photo or a copy. Never send your ID on WhatsApp. You get job offers only after the check is done.

4. Doing the job

After you say “yes”, update the status in the app: on the way → arrived → completed. Honest updates protect you and the customer. If you cannot go after accepting, tell us at once so we can send another kaarigar. If the customer is not home, mark “customer not available” in the app.

5. Customer data

The customer's name, address and phone are only for that job. Do not save, share or use them for anything else.

6. Your data

We keep your name, phone, trade, area, photo (if you add one), ratings and job history to send offers and to show customers who is coming. If you leave, tell us; your data is deleted within 90 days unless a law needs it longer.

7. Pausing

Repeated complaints, dishonesty or bad behaviour may pause your offers, after we talk to you.