Rules and policies
Delete account
You can delete your account and its data at any time. Deleting is permanent and cannot be undone. You can create a new account later with the same number by entering an OTP.
- Effective date: [to be confirmed]
- 5 sections
- Operated by: [to be confirmed]
Draft — needs lawyer review
This page is a draft and still has to be reviewed by a lawyer. Where details are not confirmed yet, it says “[to be confirmed]”.
On the website
- Log in.
- Open “My account” → “Privacy”.
- Press “Delete account” and confirm.
In the app
Profile → “Delete account” → confirm.
Without logging in
Write “Delete my account” with your registered number on WhatsApp, phone or email (see the contact page). We may contact that number to confirm it is you. We reply within 7 days.
What is deleted
- Your name, email, language, notification choices, saved addresses and app device tokens.
- Active bookings are cancelled.
What may be kept
Past booking records (booking ID, date, service, colony, amounts, refund status) without your name, for up to 1 year where the law or tax rules need it. Security logs for up to 1 year.
Grievance officer and business details
- Legal name of the business
- [to be confirmed]
- Address
- [to be confirmed]
- GSTIN
- [to be confirmed]
- Grievance officer
- [to be confirmed]
- Grievance officer contact
- [to be confirmed]