Help centre
FAQ
Common questions about prices, timing, cancelling and your account.
How much do I pay when I book?
Only the visit fee is fixed when you book. The kaarigar checks the problem and tells you the work charge from the rate card, and works only after you agree. Parts are extra.
What is the 3-hour promise?
For ASAP bookings, if the kaarigar is not there within 3 hours, the visit fee is waived (cash) or refunded (online) automatically. It does not apply to bookings for a chosen time slot.
What does a “checked” kaarigar mean?
Our chowk agent (a local shopkeeper) meets every kaarigar in person and sees their original ID. We do not store the ID number.
Can I cancel a booking?
Yes. Cancelling is free until the kaarigar is “on the way”. After that the late-cancellation fee is currently ₹0. A booking cannot be cancelled once work has started.
How do I pay?
Right now the visit fee is paid in cash when the kaarigar arrives. When online payment is switched on, you will see it on the last booking step.
Can I change the time?
Yes, until 60 minutes before the slot, up to 2 times per booking. We then look for a kaarigar again.
Which areas do you serve?
For now: Thatipur, City Centre, Lashkar, Morar. More areas will be added step by step.
How do I create an account?
Enter your mobile number and the 6-digit code you get on WhatsApp. Your account is created the first time you enter an OTP. The same steps get you back into your account.
How do I use a coupon?
On the last booking step, type the coupon code and press “Apply”. Coupons apply to the visit fee only, and if a code does not work we tell you why.
What if I am not happy with the work?
Raise a complaint in “My account” → “Help”, or call us. We will talk to the kaarigar and help sort it out.
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